Frequently Asked Questions
Frequently Asked Questions About Our Services
About Orders
Is it possible to modify my address after placing an order?
If your order has not yet been shipped, kindly provide the new address promptly using the contact form.
Is it possible to change the billing address on my order?
Billing addresses cannot be modified once the order is placed. If the order is successfully placed and the shipping address is correct, the order can still be delivered.
My product arrived damaged.
To report a damaged item, please email us within 30 days of delivery with your order number and a photo of the damaged product. Our customer service team will promptly assist you. We cannot address damages reported after 30 days of delivery.
I was sent the incorrect product.
Kindly send a photo of the item(s) you received and the packaging within 30 days of delivery for prompt resolution.
An item is missing from my order.
It is possible that your items were shipped separately due to availability. If after more than 15 days, items are still missing, please contact us via email.
How can I contact you?
Please contact us via the contact form availableĀ at the bottom of each page.
Shipping Information
What is the shipping cost?
Shipping is FREE.
What is the estimated shipping timeline for orders?
Orders for non-custom items ship within 2 to 3 business days. *Delays possible during sales and holidays.
What is the delivery time frame?
Standard Delivery 5-10 business days.
How can I track my order?
Upon shipment of your order, an email will be sent to you with tracking information.
My tracking hasn't been updated?
Kindly note that tracking updates may take between 24 to 72 hours after your item is shipped. If tracking remains unavailable after this period, please reach out to us for additional support.
Returns and Exchanges
Can I return or exchange my order?
Our return policy allows for returns within 30 days of receiving your item.
For a return, your item must be in the same condition upon receipt and in original packaging. Proof of purchase is required.
To initiate a return, you can contact us via theĀ contact form.
Upon approval of your return, detailed instructions on the shipment process will be provided. Please note that items returned without prior authorization will not be accepted.
Damages and Issues
Upon receipt, carefully examine your order and promptly notify us if there are any defects, damages, or incorrect items so that we can assess and correct the issue.
Exchanges
The quickest method involves returning the existing item, and after the return is approved, proceed with a separate purchase for the new item.
Refunds
Upon receipt and inspection of your return, we will notify you of the approval status for the refund. If approved, the refund will be processed to your original payment method within 10 business days. Keep in mind that your bank or credit card company may require additional processing time..
If more than 15 business days have passed since we approved your return, pleaseĀ contact us.
Payments and Promotions
What payment methods are accepted?
Payment is only accepted by credit card (Visa, Mastercard, American Express, and others). Paypal is not accepted.
Can I trust you? Is your site secure?
Yes, absolutely. Our site is completely secure and hosted on an HTTPS server that ensures your protection and that of all your personal data.
Payments are accepted through Visa and Mastercard, these industry leaders ensure customer satisfaction. Our online store is under constant monitoring.
About the Product
How to use it?
- Twist the top of the marker by 1 or 2 clicks,Ā once the bristle tip is wet you may start application.
- Apply a very small amount ONLY on the scratchĀ you want to remove and be careful not to get it on the rest of the bodywork. If necessary remove the excess directly with a cloth before it dries.
- Wait 3 hours.
- Enjoy!Ā Your car looks as good as new!
Is the product effective on all car colors?
The item is compatible with all colors aside from those featuring matte and satin finishes (avoid application).
Can I use the same pen on various colors?
Yes, you can. You can use the pen on blue and then on red. The liquid adapts.
What is the marker's lifespan?
Remember to put the cap back on after use to prevent the liquid from drying out. The pen remains usable as long as there is liquid available. Typically covers 30 meters of surface per pen.
How long does the result last?
The result lasts over time. No need to reapply.
Is the result resistant to high-pressure washing?
Certainly. Washing your car with a pressure washer will not harm the seal.
I used too much product and it dried. What should I do?
To remove dried product, apply acetone on a cotton pad and rub until removed.
What are Frequently Asked Questions?
Frequently Asked Questions (FAQs) are a list of common queries and concerns that customers often have. They help provide quick answers to issues many people face, but some may not know whom to ask. By compiling these questions, we aim to assist you in finding the information you need easily and efficiently. Our FAQs cover various topics related to our services and policies, so you can make informed decisions.
Why are FAQs important?
FAQs are important because they serve as a quick reference for customers. They reduce the need for repetitive inquiries, allowing both customers and service providers to save time and resources. Moreover, because FAQs provide immediate answers to common questions, customers feel more confident and informed about their choices, leading to improved satisfaction and trust in our services.
How can I use the FAQ section effectively?
You can use the FAQ section effectively by browsing through the questions related to your concerns. However, if you find that your specific question isnāt answered, feel free to reach out to us directly. We are here to help you! Additionally, you might discover insights that you hadnāt previously considered. So, definitely take a moment to see if we have addressed your inquiry before contacting customer support.